Terms of Service

1. The service

Tracepine lets you record clients and invoices and sends automatic, multilingual payment reminders to your clients on your behalf, on a schedule you control. Tracepine is a reminder tool — it is not a debt-collection agency, a law firm, or a payment processor, and nothing in the app or its email templates constitutes legal advice.

2. Your account

• You must provide accurate information and keep your credentials secure; you are responsible for activity under your account.
• You must be at least 18 and using the service in the course of business (B2B). Tracepine is not directed at consumers.
• One person or legal entity per account; you may invite collaborators to clients you own.

3. Your content and your clients

You retain all rights to the data you enter. You confirm you are entitled to process your clients' contact details and to send them payment reminders for genuine invoices, and that the invoice details you enter are accurate. For this data you are the controller and Tracepine your processor (see the Privacy Policy and DPA).

4. Acceptable use

• No unlawful, fraudulent or harassing use — reminders may only be sent for genuine, legitimate invoices to their genuine debtors.
• No spam: the reminder engine may not be used to send unsolicited marketing.
• No attempts to break, probe or overload the service, or to access other users' data.
• We may suspend or terminate accounts that violate these rules.

5. Plans and payment

Pricing is listed on the website. [Free/paid tier specifics, billing cycle, trial and refund terms: •. Payments are processed by Stripe once paid plans launch.]

6. Availability and support

We aim for high availability but the service is provided "as is" without an uptime guarantee. [Support channel and response expectations: •]

7. Liability

Tracepine automates reminders, but you remain responsible for your invoicing and its legal consequences. To the extent permitted by law, our liability is limited to intent and gross negligence, and for slight negligence to breaches of essential contractual duties, capped at the fees you paid in the twelve months before the event. [Have this clause reviewed carefully per jurisdiction: •]

We are not liable for whether a client actually pays, for the legal effect of any reminder, or for statutory interest calculations — these depend on facts we cannot verify.

8. Term and termination

• You can stop using the service and delete your account at any time (Settings → Danger zone); deletion is immediate and irreversible.
• We may terminate for material breach of these terms with reasonable notice where practicable.
• Sections that by their nature survive (liability, governing law) survive termination.

9. Changes to these terms

We may update these terms; material changes will be announced in the app with reasonable notice. Continued use after the effective date constitutes acceptance. The version you accepted is recorded with your account.

10. Governing law

These terms are governed by the law of the Republic of Bulgaria; mandatory law of your country of establishment remains unaffected. Exclusive venue, where permissible, is [Sofia, Bulgaria]. [Review venue/arbitration wording: •]